26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
18682 Someone from NSW thinks vodafone is Not too bad at 11 Jul 2011 10:38:44 AM
Firstly, I'll be blunt - I ported to Vodafone because their 850 network performs better than Telstra all over Sydney. However...

They've accidentally ported my number onto someone else's account, and sent me the SIM/Service. So I'm with an account which isn't under my name, and I can't change it back because I'm not the account holder. To make it worse, doing this has also disconnected this poor random ladies number - and she's getting my bills. Apparently reversing the port allows them to fix my issue, but would totally disconnect her service and she'd not be able to get her number back!

I'm sure it will all be sorted out, but it's a little laughable. If this was a business service, it would be a total nightmare!