26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18717 Someone from QLD thinks vodafone is Holocaust at 13 Jul 2011 01:19:17 PM
My internet service doesnt work in Brisbane and Gold Coast CBD or anywhere inbetween. I have been sent a fone in the mail after cancelling it because I picked it up in the store and despite numerous attemps to call and get help to send it back they have hung up on me, then after being on hold for 15mins the 2nd time the new indian girl didnt understand my problem. She advised me a call back but never did. I have had 3 promises of call backs but have not recieved 1. This whole company needs some serious work. I want out of this contract now. If they havent got the skilled manpower or the services to facilitate this many customers then they shouldnt be taking on anymore new business. So frustrated Im going to the Ombudsman.