26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18725 Someone from NSW thinks vodafone is Call Catcher Scam at 13 Jul 2011 10:36:12 PM
Vodafone has taken to enalbing 'Call Catcher' on your SIM card WITHOUT YOUR PERMISSION. This is designed to reduce network congestion, by terminating the ringing call tone after 5 - 10 seconds and forcing a missed call SMS message being sent to you.

You can't disable it by normal methods, on your phone or their Myvodafone website. You have to dial 1555 and register your anger with them to remove it, via the Skype Cust Call service to INDIA.

Benefits to Vodafone:
1 Reduces non paying ring time on the network.
2 Increases paid call time by people re-ringing back the the original caller. If the call rang long enough you wouldn't have to, as you would probably have enough time to answer the call.

This scam by Vodafone needs investigating by the TIO.

Who else has been annoyed by this scam?