26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18810 Someone from NSW thinks vodafone is Appalling at 20 Jul 2011 02:21:35 PM
I've experienced continuously poor reception and exceptionally slow downloads to the extent that I don't even bother accessing my emails or using the internet on my iPhone unless absolutely necessary.

Having approached four Vodafone stores in Sydney to address a multitude of problems which also relate to billing, I've been dismissed by their service representatives, who've claimed that the reception issues were previously addressed. After three incredibly frustrating and failed attempts to resolve the matter via Vodafone's non-existent "customer service" call centres offshore, I want my contract cancelled immediately.

I'd like to know why Vodafone is not being held accountable for not delivering to their service and product offering, when clearly so many customers have been adversely affected.