Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18839 Someone from WA thinks vodafone is massive overcharge at 20 Jul 2011 05:31:27 PM
On 11 July and 12 July 2011 there have been three charges for Internet use from my HTC totalling $675.41 for a total of approx 17 minutes. In one instance the usage details show 930863Kb in 6:16:07 minutes being $413.16 in cost (this is not a typo). The phone is on a $49 cap and has barely ever exceeded this cap in the previous 10 months or so. What is going on?
Vodafail.com Moderation Team
I think this could be a very widespread problem as I've since read about changes in how Vodafone are charging internet usage from 8 July. Here's a statement they made http://www.gizmodo.com.au/2011/06/vodafone-glitch-made-bittorrent-voip-data-free/#comment-156142
Hopefully anyone that has a larger bill than normal will be able to file a complaint and have it adjusted. But it looks like it takes the threat of the TIO for them to actually investigate the problem.
Vodafail.com Moderation Team