Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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1888 Someone from VIC thinks vodafone is EPIC FAIL! at 27 Dec 2010 10:54:33 AM
I have not been able to make or receive calls in my suburb for the past week! I receive text messages and am able to send them just fine, there are no issues with my reception but calls just do not work! Tried calling 3 times over three days and after 50 minutes on hold the phone call has been cut off each time! It's impossible to speak to somebody and the people in their stores claim "we know there is an issue but we dont know what it is" well your a great help! I have sent them an email but really I'm not expecting a response. The ombudsman might be a good idea right about now...