26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18908 Someone from SA thinks vodafone is CRAP at 24 Jul 2011 09:37:22 PM
Connected to $39 per month ( HTC DESIRE HD $380 calls, 1.5G data) on 17 June 2011. First bill, got excess data charge totalling $829, plus they mentioned $260 to unblock my internet access after being blocked. Funny thing is I printed out my usage and all the way upto when they say I started to exceed my data, the sessions were $0.43, upto maybe $2.00 - this was when I first got the phone and was actually using it alot, then suddenly once I had exceeded my data there were $80 sessions, either while I was travelling for 2 hrs, or at work not using phone. I have just about everything turned off because of poor battery life with HTC Desire HD, I am well aware of data transfer as worked in IT for 7yrs, I use another wifi device at home so dont use data. Have been using mobile phones and internet for bout 20 years, so know how much data I use. Three promised phone calls not recieved. Have contacted TIO awaiting follow up
25 Jul 2011 09:09:56 AM: Could you please post update as I have similar problem. Also have HTC Desire - am being billed extra data usage which I am quite certain I did not download (also at odd times & being connected for 6-7 hours) - also did not have automatic updates, P2P, VoIP etc. So would be interested to hear about your outcome.