26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18918 Someone from NSW thinks vodafone is Cheats and Liars at 25 Jul 2011 02:51:46 PM
I have a contract with 3 which is due to expire in a few months. Recently a 3 rep called me , obviously to try get me to renew my contract !
I told him that I wasn't very happy with the coverage that I get...frequent drop-outs when talking from home in Sydney and no signal when I visit NSW regional country areas that I often visit. I had been a Vodafone customer for many years until about 2005 when I decided to make the change to 3 and got a new LG handset on a $29 monthly plan. Soon noticed that 3's coverage was worse than VF ! (in my experience)
Coming back to the salesperson's call ... I said I remember getting better coverage with VF so why now if the two companies are merged , don't I get better coverage ? Well its all down to the location of the cell transmitters etc. OK , so now the merger between 3 and VF has created one huge Telcom with 2 separate services ...wonderful !
The sales rep continued his patter in the most perfect Indo-English manner.
"Sir you are free to try out Vodafone again at NO COST " after a brief pause I was connected to Vodafone rep.
Just to cut this short .. It was unknown to me to be signed up for a free service meant I was registered on a business account!
A month later got an invoice for $89.00 .No service had been used ! I was furious , I never wanted this ! After many calls to VF they finally said they were cancelling the account.
It has taken me 'God knows' how many calls to VF to get this situation concluded.Something must be done to stop this predation by these anonymous giant corporations from creating such turmoil to ordinary people's lives.
In my case, I responded to what appeared to be a simple phonecall which has turned out to be the most frustrating invasion into my daily life.

How can this kind of treatment be endured by trusting members of the community?
This organization VF and Hutcheson are greedy thieves who prey on unsuspecting people. They are so mean that they have to "farm out" their labour to poor people in Indian call centres who have to struggle with their multi billion dollar disaster failures while their execs sip their cocktails far away.
Shame on you Vodafone, Shame on you Hutcheson, for a Communication Company you need to get some teaching about what communication really means.