26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19006 Someone from VIC thinks vodafone is 100% at 1 Aug 2011 12:19:37 AM
I signed up in Feb of this year with IPHONE 4 on that $49 unlimited deal. I had the phone for a couple of months before I started cracking the shits due to poor coverage I called up and spent hours on hold to finally speak to someone. They ran test and everything and couple of weeks later I had to call back because they said they would call me but they didn't. So when I called them they offerred me everything 3 months for free, Discounts on my bills. I said to VODAFONE that, That was a nice thing but there is no point with the poor coverage. In the end they said they would send out a recovery bag for My Iphone 4 to send it back and they would cancel the contract free of charge. It has now been 6 months and I have not received my recovery bag and I have rang up a couple of times to get it.
Yet still have not received it every time I have tried to call in the last month or two I spend ages on hold and then get disconnected but now when I ring I get DUE TO HIGH NUMBER OF CALLS WE CANNOT TAKE YOUR CALL AT THE MOMENT! What is that crap about?
They have sent me a disconnection bill of over $1000 and I cannot get a hold of this pathetic company! I think I will take this up with the TIO!