26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19023 Someone from NSW thinks vodafone is How embarassing... at 2 Aug 2011 11:47:10 AM
Whilst speaking to a customer representative yesterday (my 3rd in this particular call) she mentioned that she was struggling to hear me. Why was this? I think we know why... I had no service in my office in the middle of Sydney's CBD!!!

The CR then asked if she could phone me back on my landline number - Amazing. I guess it helps my case right?

When she rung back I was told that I'd be passed to the retention team. Looking forward to the thought of speaking with my 4th representative of the call I was disappointed to hear that the 'Technical Team' were unable to speak to me because of a 'Technical Issue' and that someone would call me back in 24-48 hours. How embarrassing...

24 hours on and nothing. I'm not surprised, just more motivated to leave this joke of a company - More power to me! (just not to my phone signal).
2 Aug 2011 12:34:11 PM: she had to call you back on a landline - oh the irony