26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19088 Someone from VIC thinks vodafone is Totally at 7 Aug 2011 07:54:00 AM
Billed $1700 for excess data download eg 3.7gb in 7 hours No idea what download was. Vodafone will not,despite my express consent,inform me what download was or where it came from. No previous history of excess downloads. Suspect phone or billing fault would welcome advice on how to proceed.
7 Aug 2011 09:13:20 AM: you have tried resolving it by contacting Vodafone, so the next step is the TIO - take 5 minutes to fill out this form and someone must call you within 10 days.

http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp
7 Aug 2011 10:37:19 AM: Thanks . I will follow that advice. I have documented all contact with vodafone but I am amazed that vodafone will not disclose what download was or where it came from.
12 Aug 2011 07:25:31 AM: My mum just had the same thing happen last night! They told her she downloaded movies! She wouldn't know how the he'll to download a movie on her iPhone! Doesn't even know what YouTube is! And what's more suspect, it happened at 2.15am.. Vodafail!
13 Aug 2011 08:18:30 PM: i had the same issue for $1200 worth of data i never used,i went on the voda face book site and got more help then when i tried there customer "care", i got a email back saying they will reduce the bill to $40 which i agreed to as i didnt want the hassle of going to TIO, but i would have if they tried to make me pay in full.
2 Sep 2011 12:32:40 AM: Resolution. Vodaphone dropped all charges. But there is a good ending.
They have now credited me $1700 in addition to withdrawing the original $1700.after being misled for weeks by representatives of this hopelessly compromised organization registering a complaint with the TIO resulted in immediate resolution in my favour. Vodafone had claimed that my phone had used more data in 7 hours(whilst I was asleep) than our two phones had used in the previous 12 months. When I am at home I connect to optus cable via wi-fi. I believe that vodafone is involved in deceptive condult Well done TIo