26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19132 Someone from VIC thinks vodafone is 1000 out of 10 at 12 Aug 2011 01:17:51 PM
11 months ago, I got a phone bill from Vodafone saying I signed up 2 phones from them, told them I've never been their customer and when I called the 2 numbers listed on the bill, they were different persons and unaware of how I'm getting their bills in my name and addresss! Vodafone said they would fix the problem. And after 11 months since that incident I got a letter from NRG telling me I owe Vodafone $4,310.83 and if I don't pay this account in full, may result in further action, which looked more like a threat and bully letter. Vodafone not only failed to fix the problem, they passed on my personal details to a third party without my knowledge! I'm wasting my enery, time and money calling them and it's just too stressful. If Vodafone was an orange, I'd just smash it with a hammer 100 times!!! It's so frustrating!!!
12 Aug 2011 01:29:42 PM: go to 1 of the current affair programs they will love this story if all is true
12 Aug 2011 07:12:04 PM: You're right I should contact current affair!