Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19135 Someone from WA thinks vodafone is Divorce worthy at 12 Aug 2011 03:44:16 PM
I only use text because I hate talking on the phone. When I do make a call, its on the home phone, so I was shocked to get a warning text that my flexi credit was below $10. I get $30 text and talk and even though I sometimes run out of free text, I never run out of credit within the 60 days. Its been less than a month, I still have 88 free texts left and yet $20. worth of flexi-credit has just vanished!!! I'm changing to another carrier, I recently lost $149 worth of 3/vodafone mobile broadband credit due to it expiring early. I just can't handle going through all the !@#$%^ of sitting on hold for an hour and then struggling to understand what someone is saying in their broken English.