26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19141 Someone from SA thinks vodafone is bad at 13 Aug 2011 01:02:16 PM
i bought new pc in april 2011..bought VF prepaid usb stick...installed it then had areasonable access to web...topped up data ..going good..then in May 2011 tried to log on.. nothing !!...called VF service centre...SOFTWARE BUG...various phone calls taking most of day..finally asked to change settings etc...now i have web access thru a dial-up connection...but i can not use the SMS feature etc...now have 2 VF installs on my pc...tried to resolve this week ..2 calls to call centre ...told was SOFTWARE BUG...was told to wait for return call...that was 2 days ago now...OPTUS stick works fine...ps..cannot use VF stick on 2nd pc after initial setup..dont want the call centre hassle again...after this month data out will be OPTUS only...uninjstall VF..forever..sent them emails...NO REPLIES...VF ..VERY FUNNY..