26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19154 Someone from WA thinks vodafone is overcharged at 15 Aug 2011 10:49:59 PM
I have a new iphone and was just getting to know it when without warning I was bared. I had owned the phone for eight days only to be told that I had a bill for $830 (apparent internet usage) I was told in a vodafone shop that they required an immediate payment of $500 to remove to bar. You know the rest. Five calls to India.... someone even promised me a reduction on my bill but it never eventuated. So good to find this website I thought I was the only one. Still fighting but dont have a phone.
16 Aug 2011 08:52:54 AM: i would call the tio
16 Aug 2011 04:49:29 PM: Don't give up or give in! If you aren't getting anywhere with vodafone then you can file a complaint with the TIO. You can dispute the bill from there and someone from Vodafone in Australia will give you a ring within 10 days.

Vodafail.com Moderation Team