Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
19161 Someone from NSW thinks vodafone is 100% at 16 Aug 2011 04:14:04 PM
A $79 capped post-paid plan (including iPhone) which commenced Feb 2010. Bills were coming in $600+ - duplicated calls, my mobile number calling itself, duplicated SMS charges, web access that didn't seem to disconnect itself. My calls to customer service - (i) unanswered, (ii) on hold for ages and ages or (iii) promises that a supervisor would call me back. I've never heard back. I desperately want to get out of my plan, and I believe others have done so but without the billing disputes finalised, I am stuck in a loop. I now have a pre-paid plan with another carrier but I'm being threatened with legal advice on the "undisputed" billing amount, which I can't identify.