26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19178 Someone from ACT thinks vodafone is sad degeneration to abysmal service at 18 Aug 2011 08:33:01 AM
I left vodafone after being with them since 1994. I had been persisting with ridiculous service, coverage and drop outs until I became ill. I spent 7 days alone in my house unable to travel. I was unable to conduct business via the mobile. Reception has always been poor with drop outs, Ive lived with it making the call backs when I am on the road. Not being able to use the phone for that time was a serious health and business issue for me.

I paid an amount up front to minimise the exit charge on a phone to $300ish. After months of drop outs and years of dealing with Lara I went to Telstra. I assumed that churning the number cancelled the service at vodafone. Thats was the case with my wife. I have a bill for $1297 including $990 for a cancelation fee. They tell me had I called them before churning they done something however it is now too late now. Add my voice to the clamour. Sad really, they were the best customer service company I had ever dealt with 10 years ago. That acolade no goes to AAMI!!!
18 Aug 2011 09:27:39 AM: That doesn't sound fair, they are the ones charging you and they can decide to charge you less. It would be good to file a complaint with the TIO. In the complaint form you can dispute a bill and someone from Vodafone will call you within 10 days.

The TIO will actually fine Vodafone until the bill is fixed to your satisfaction.

Vodafail.com Moderation Team