26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19227 Someone from SA thinks vodafone is data speed at 23 Aug 2011 10:10:53 AM
Vodaphone has failed in every way to resolve issues of drop outs extremelyslow data speed if i can stay online Report VODAPHONE TO TIO TELECOMMUNICATIONS INDUSTRY OMBADSMAN IT COST THEM OVER A THOUSAND DOLLARS FOR EACH COMPLAINT INVESTIAGTED
23 Aug 2011 10:22:18 AM: Not quite, mate, over a thousand dollars, wishful thinking, but the carriers to get charged for each complaint:
$32 for basic Level 1 complaints
this rises to $280 for Level 2 complaints (usually when a Level 1 complaint isn't resolved and it's escelated - for instance when Vodafone argues the point and insists they're right and the customer is wrong).
Level 3, $530, Level 4, $2400, Level 5, $2900
Source: TIO http://www.tio.com.au/policies/indexa.htm#FundingArrangements