26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
19253 Someone from VIC thinks vodafone is i would never recomend them at 24 Aug 2011 07:14:14 PM
Billing was totally overcharged. When I called I was made out to be a lier. Was told bluntly "we don't like to upset customers but we will not be reversing the charges". There is no way the excess is credable but they could not even tell what the charges were for.
30 Aug 2011 06:15:44 AM: Nothing unusual. I somehow managed to use about 3Gb of data on Vodacrap Mobile Broadband when we spent 3 days up at Maryborough for the Home & Camping show, had NO SIGNAL for mobile broadband in Tinana where we stayed (at Ned Kelly's), and NO SIGNAL for mobile broadband at the Maryborough showground, so the only mobile broadband usage. Hopped on-line on approach to the gateway bridge to check some maps and browse some websites about upcoming events, 10-15 min of web surfing before dropping out. Went on-line for 5-6 minutes near Nambour on the Bruce Hwy to check some google maps, and on Sunday on the way back, checked e-mail on the Bruce Hwy (yahoo) near deception bay. With network speeds of around 10kb/s to 40kb/s there's no way in the world I clocked up 3Gb of data. Whilst in Maryborough, used my friends' telstra usb stick as Vodacrap had no signal. Go figure!!!