26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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19263 Someone from NSW thinks their gain is Excellent at 25 Aug 2011 12:00:32 PM
I had a 'Vodafail' USB internet dongle that worked perfectly in the country but
would not work in the Northern Beaches because of the overloaded network. They knew this and would do nothing....well except keep taking my money. I got out of my contract by threatening to join the class action against them and send a web link of this site to everyone I know.
They claimed to have cancelled my contract but I then kept getting a credit notes with 31 cents on it. Obviously they did not close my account because they did not want yet another dropped customer to show on their books. Eventually they stopped sending me invoices/credits and told me that my account was totally closed. 6 months later they started calling me with service offers. When I asked why they were calling me one guys said "because you are a customer of ours aren't you"! Obviously they lied about totally closing my account again.
The top management of this company should be put in jail for theft.