26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
19296 Someone from WA thinks vodafone is Technical Faults at 29 Aug 2011 12:43:33 PM
Vodafail have on several occasions mentioned to there customers that they have had technical faults relating to there billing sytems eg people not being charged for data that they should have been (I am sure you have all read the email that was circulated by vodafail) and just recently my partner was sent a text by Vodafail informing her due to a technical fault your account was reported as being paid when it wasn't we have rectified the problem please call Vodafail to organise payment. Yet despite all this they will not admit that there could be a problem with people being overcharged for data they did not use. If the problem means we owe them money they will jump straight onto it but when it comes to them owing people money they try to avoid it at all cost