Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19306 Someone from SA thinks vodafone is Monumental at 31 Aug 2011 09:56:52 AM
Since getting into a contract $29/ month --- usual deal --- 24 months locked in thank you very much then first bill is >$600 for minmal calls. (I am am one of the old fogeys who don't use my mobile if I can help it). Vodafone after much running around said opps sorry charging you at wrong rate ; all fixed terribly sorry and that. Next bill, same usage (minimal) >$700. Of shore assistance said I was on wrong plan could upgrade to $49 and would be happy to do that for me and wrong data charges would be corrected. Silly me agreed sounded somewhat logical. Now the bill is $60 so and I have used 1.5% of my data usage. Please explain!!!! TIO involved and hopefully I can get out of Vodafone ... never want to deal with them again. Thank you for letting me vent. Yours in despair, "old Fart"