26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19312 Someone from NSW thinks vodafone is Fucking Terrible at 31 Aug 2011 01:23:21 PM
Offered me a change of plan, the little indian bastard then said that by doing htis as I had an unsual spend on the interenet that it would wipe the slate clean with that bill. After re-itterating 5 times that my bill would be normal if i swap over which was answered yes, then recieve a bill for 690 dollarsm i then call the office and they basically tell me I am lying and in no way are going to help.
1 Sep 2011 12:04:10 PM: Definitely contact the TIO, I had the same thing happen with Telstra a few years ago. As soon as Telstra was contacted by the TIO, they wiped my bill for me. When the TIO gets involved, the complaint is immediately escalated to way higher up, it goes to the telco headquarters. I was contacted by someone from Telstra immediately after they were contacted by the TIO. Apparently, it costs the telco's quite a bit to have the TIO escalate an unresolved complaint (at least a few thousand dollars) so it is generally in their best interests to just wipe the slate and give you what you want.
Good luck with it, I am going through my own bullshit with Vodafail, so I feel your pain!