26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19333 Someone from QLD thinks vodafone is Catch-22 at 1 Sep 2011 02:17:38 PM
I've been offwork due to illness for several months and as such I haven't had all my bills paid on time. I got an sms and a phone call from vodafone the other day explaining that my bill was overdue and the SMS asked:

"please pay $x immediately by dialling 1527 from your mobile"

whilst the phonecall had asked me to call the same number from my handset if I was unable to pay. Either way, I try to let people know if I'm late for a bill what the situation is and that I plan on paying as soon as possible (I've paid it just now).

However, when I tried to call the number from my handset I was informed that I had call barring in place, which is of course something I was already aware of and considering I'd just been contacted in two different ways asking me to call that number from my handset, I didn't think would actually be an issue.

My illness has made it hard for me to deal with the problems I've had with vodafone, so I've mostly just acceppted it for now with every plan on changing provider when my contract is up. The fact that I tried to contact them the way they asked me to, and they give no other contact options in case they have infact barred you from making calls, has really demonstrated how fractured the administration of their service is, not just how badly they've managed their network.

On the topic of making payments, why does it take 24 hours for payments made via CC on their website to be applied to your account?
1 Sep 2011 02:26:23 PM: Amazingly, my payment was actually processed within half an hour or so, so I suppose the 24 hours they mention isn't always the case...
1 Sep 2011 02:38:39 PM: you should contact today tonight and let them know your story
1 Sep 2011 02:59:01 PM: I find today tonights reporting methods to be sensationalised and to be honest, offensive. Regardless of my opinion of vodafone, I wouldn't consider contacting today tonight with my story.
1 Sep 2011 04:16:53 PM: who doesn't? it's pitting one beast against another. if you do wish to take action beyond posting on this site, you could try TT as it is pitting one unsavory beast against another. try writing to your minister for a more civilised, albeit ineffective, alternative. as a third alternative, you could do nothing and continue to let yourself be ripped off by this mob and their caper. it's completely up to you - I'm just throwing suggestions out there. In any case I do hope u get better soon =)
1 Sep 2011 06:10:37 PM: Or as this site suggests I can contact vodafone to make a complaint to them. If I'm looking for restitution, and Vodafone don't help me, I can also contact the Telecommunications Ombudsman.
I can't help but think you're from Today Tonight and you guys haven't got enough people complaining about speed cameras or dodgy tradesmen to go after...
1 Sep 2011 06:23:09 PM: i'm not from TT. i was ripped off by vodafone in december last year....... and I haven't forgotten ;)

I complained to: vodafone. this website. the tio. the accc. ...... nothing was done.

i don't wanna see it happen to others.

if you don't want to take your grievances further, then don't - simple. i'm simply pointing out that there are more options available to you - this wasn't appearant to me until severl months into my problems with VF - don't wanna see anyone else in the same pickle! don't shoot the messenger bro! ;)but perhaps if they screw you again in the future (which I guarantee they will), don't come crying here. others have done their bit: 23,000 signed up in a class action. so far you've had a good whinge but haven't done jack to stop it happening in the future ;)

PS i'm insulted you thought i was from TT. do i really sound so thick? :)
1 Sep 2011 06:31:47 PM: The point of this site is to document the lousy job Vodafone are doing. Just because I don't necessarily want to take this particular instance further doesn't mean I shouldn't mention it on here, or that I shouldn't "come crying here" if it doesn't happen again.

Signing up for a class action isn't doing your bit, and you've got no idea whether or not I have signed up to it.

All you know at this point is that I have no interest in reporting it to TT. To be honest, if I thought that it was worth it, and wanted to, I'd report it to ACA before I even considered TT. ACA aren't a whole lot better, but better nonetheless.

I've had a lot of practice with dealing with issues with Telecommunications companies, both for myself and helping other friends through the process, so I hardly think, on your limited knowledge, you're in any place to say I haven't done jack to stop it in the future.

And yes, you do still come across as someone from TT
1 Sep 2011 06:32:58 PM: That first paragraph should end "if it happens again."
1 Sep 2011 09:42:09 PM: with all respect voda have 7 million customers - helping yourself and "other friends" is definitely a step in the right direction but isn't going to do all that much,in fact, its impact is minimal.

as you say you can go to the TIO. watch out, they'll fine Vodafone $30. yes, $30. pocket money. you think they care about you and your friends complaining to the TIO? ans: they don't care about you. or your friends.

you're probably better off going for a "game changer" .... like regulation which could change the way telcos are punished for poor performance and false advertising claims so as to affect their bottom line (i.e. profit - not just reputation). this can be achieved if it has the political drive, and that'll only happen with public support. Public support is achieved through media coverage, raising awareness, etc.

..but of course you can just keep quite about it.

"you still come across as someone from TT". prick ;) :)
1 Sep 2011 10:11:06 PM: I think it's best to raise the issue directly with Vodafone via their customer support line as some people have suggested. If that does not work (or they don't sort it out properly) then please do contact the TIO. Although the fine for Vodafone might start off small it increases to well over $1000 if Vodafone doesn't solve the problem.

An official complaint to the TIO will generally be all you need to get the problem solved.

Vodafail.com Moderation Team
2 Sep 2011 12:35:53 AM: iagree that the TIO does eventually resolve the issues, whether that be by letting the customer out or whatever. but the point is vodafone would have already sucked $$$$ from the customer. if you do the math $$$$ - $30 = profit. so Vodafone still end up in front - what disincentive is there for them to ever stop their behaviour? none (ok. $30, and up to over a thousand dollars, but if you look at how many reach over $1000 its extremely few). their reputation gets a beating but they obviously don't care, and can still market their products aggressively (bad press hasn't stopped old Clarkie jumping back into their commercials) and get heaps of sales. Vodafone sales reps still say they're signing up 70-100 people per month which is just as many as they were pre-vodafail. it shits me royally.