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Adam Brimo
Share Your Pain
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19343 Someone from VIC thinks vodafone is Harrassed by NRG Solutions at 2 Sep 2011 01:03:37 PM
I have posted here earlier in the year. I managed through the help of the TIO managed to get my contract ripped up because of poor connection performance and poor mapping of coverage. I was very thankful to vodafone for doing this for me. I live in a regional area and Telstra, as much as I dislike them too, have much stronger coverage meaning I don't have to stand out in the street.
Vodafone said they would waive all charges. BUT lo and behold if I've not been called four times in the past six months by NRG solutions demanding full payment of my outstanding $1100 bill. Each time I have contacted Vodafone and been assurred not to worry about it. The debt has been waived. But today I was called again by NRG Solutions and asked how I will be paying my $1100 bill. I told her slightly impatiently this time there's no way we're having this conversation again. After explaining to her (for how many times now) the situation and how the debt had been waived, she finished by saying, 'you need to call Vodafone and then email us'. Previously the woman had the gall to ask for a deposit on the debt. Give me strength!!!
I called Vodafone, they said 'next time these debt collectors call you, tell them to call us'. Surely now I'm not the only one here who thinks that these companies should be calling each other? I mean are we led to believe that I have to do their work for them?
Alas, I've emailed NRG solutions telling them again to contact Vodafone. I have told them if they call me again, I'm considering legal action. This is getting stupid.
I'm not sure if this technically VODAFAIL...but it's damn close to something 'failing'.
Vodafone said they would waive all charges. BUT lo and behold if I've not been called four times in the past six months by NRG solutions demanding full payment of my outstanding $1100 bill. Each time I have contacted Vodafone and been assurred not to worry about it. The debt has been waived. But today I was called again by NRG Solutions and asked how I will be paying my $1100 bill. I told her slightly impatiently this time there's no way we're having this conversation again. After explaining to her (for how many times now) the situation and how the debt had been waived, she finished by saying, 'you need to call Vodafone and then email us'. Previously the woman had the gall to ask for a deposit on the debt. Give me strength!!!
I called Vodafone, they said 'next time these debt collectors call you, tell them to call us'. Surely now I'm not the only one here who thinks that these companies should be calling each other? I mean are we led to believe that I have to do their work for them?
Alas, I've emailed NRG solutions telling them again to contact Vodafone. I have told them if they call me again, I'm considering legal action. This is getting stupid.
I'm not sure if this technically VODAFAIL...but it's damn close to something 'failing'.
The TIO will escalate further.
Vodafail will contact you and say the matter has been resolved.
Agree this state of affairs should not be acceptable under any circumstances.
P.S. I've removed your name as don't want to keep any personal details on this website although we appreciate your openness.
Thanks
Vodafail.com Moderation Team
No worries, the TIO should really be able to sort it out. They get a lot of complaints regarding vodafone but they always seem to stay on top of the problems.
Goodluck!
Vodafail.com Moderation Team