26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19345 Someone from NSW thinks vodafone is Dishonest at 2 Sep 2011 02:57:30 PM
My friend downgraded an iPhone4 cap plan from $79 to $59 three months after getting the phone from Voda. When I ask a w'hat-a-fail' staff for the same
deal with the same conditions as my friend, he simply replied me 'YOU CAN ONLY
UPGRADE YOUR PHONE PLANS, NOT DOWNGRADE' with an arrogant manner. After hearing
the story of my friend, he blushed and ticked over 'sorry under certain conditions we may allow customer to downgrade, but you need to sign a new plan
with us and there may be some surcharge...' BULLLLLLSHIIIIIIIIT! WHAT A FAIL!!
2 Sep 2011 02:59:08 PM: fair dinkum
3 Sep 2011 03:54:08 PM: What-A-Fail sounds like it! Shame!!
15 Sep 2011 02:31:28 AM: The iPhone is free on a $79cap, but $10 extra on a $59cap. Therefore you cannot downgrade your plan (as this would result in you paying nothing for the iPhone on a cap which generally has an installment cost). Only in an instance where the installment pricing is the same on the downgraded plan, may you do so.

Sorry mate, you aren't above company policy and basic logic. Get over it.

28 Sep 2011 12:28:05 AM: "Hello, I'd like to sign a 24 month CONTRACT, with a minimum agreed spend amount, but be able to change it to pay next to nothing whenever I like" ...No cure for stupid, unfortunately.
14 Nov 2011 11:22:57 AM: agreed what an idiot