26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
19366 Someone from QLD thinks vodafone is Extreme Fail at 5 Sep 2011 08:57:12 PM
My modem isn't working, but they refused to send me a replacement, and instead told me to get my computer fixed. I've had several people look over my laptop (including a bloke from Apple) and say there is nothing wrong. Considering vodafone keeps telling me i should reset my modem and the modem won't even reset, i guess its obvious where the problem lies. But they wont send me a new modem. So i asked to cancel my contract - they tried to charge me 359 bucks to cancel. Why do i have to pay over something that is broken? then when i said i wasn't paying that money, they told me that they would send me to debt collectors. I'm still in shock that a simple request for a new modem turned into their service staff telling me that i'd be put into debt collections over a cancellation fee (and note, that is ONLY for the fee - my account is paid and is always up to date!)
6 Sep 2011 01:23:28 PM: WOW! Talk about customer care robots, they are clearly working from cheat sheets for what to do. Derp you're locked into a contract. Derp! Cancellations Fee's apply for early termination of this contract Derp! We dont take any notice or consideration of extenuating circumstances! We read from a sheet. P.S Check your APN settings are correct so that the modem can connect to vodafone's network, also remember that APN settings are different for pre paid and post paid sim cards. You can obtain APN settings from Vodafone's website, also Vodafone employees sometimes have that knowledge themselves.
Hope it gets resolved for you :)
6 Sep 2011 01:26:42 PM: Contract

* Profile name: VF Mobile Broadband
* APN: static & "vfinternet.au"
* Authentication Access Number: *99#
* Username: [left blank]
* Password: [left blank]

Prepaid

* Profile name: VF Prepaid Mobile Broadband
* APN: static & "vfprepaymbb"
* Authentication Access Number: *99#
* Username: [left blank]
* Password: [left blank]
7 Sep 2011 10:36:19 AM: Thanks - Have already checked that the settings are correct, it just seems the modem doesnt want to work at all. :(