26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19387 Someone from VIC thinks vodafone is False advertising at 8 Sep 2011 11:33:39 AM
Ok, so got a e-mail from 3 a few months ago saying they would wave my last few months contract if i signed up to a new vodafail plan. Called the number, and asked to be put on a 45 infinite plan (but with 1GB of data cause the GF has it) they said we cant offer you a lower plan then what you are on already (49 iPhone cap) so i say "ok, ill wait till im out of contract" on the 30/8/11 I signed up online for a SIM Only Infinite 45 plan. Website shows that it's come's with 1.5GB Data, Infinite txt/calls blah blah. Fine print says "extra 1gb promotion will continue till the 30th November 2011" so I add to cart, confirm sale all the time checking it still say 1.5GB. A week later (after Aust air post sent my order back to vodafail, Couldn't find address? Bull!) I sorted it out in store and collected my sim, paid my first bill and ported my number. Signed up for My Vodafone and checked my entitlements and data say "500mb". So I call vodafail...

1st Call: I try to explain the details and female (Indian) just repeats "No, that plan only comes with 500MB" no matter what I tell her, she is not listening. I tell her to check the website, she says "I don't need to, I know what it comes with" I hang up and double check online to make sure I'm 100% with the details... And I am.

2nd Call: Speak to another Indian male who double checks the website and says "ok, let me put you on hold..." 20 min later he returns and says "ok sir, I have confirmed that the website is wrong and you are not entitled to anything more then 500MB" after I explaining how ridiculous this is and the BS I have already been through he just repeats the same as above so I ask to talk to someone higher up...

On hold again...

5min later I'm talking to a manager who again repeats the above statement... I'm starting to get angry by this point so I inform them that it is false advertising and breech of contract blah blah... So the manager says "The best I can do is give it to you for 6 months after that you can cancel or pay..." I say this is BS, im not paying for something that was included in the plan I signed up for. Manager repeats himself again... (This is going nowhere) so I inform him I will be speaking to consumer affairs and discussing my rights in this situation. I hang up as the manager try's to keep me talking on the phone. I call consumer affairs who tell me it's false advertising at least and put me on to the ombudsman, I make a complaint. Now waiting to hear back from Vodafail... All this BS over 1GB of data!!!