26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19412 Someone from VIC thinks vodafone is Worst Customer Service EVER! at 11 Sep 2011 09:21:05 AM
Yesterday I decided to update my mobile phone from vodafone to another service provider. I've been having problems with my phone since I got it and was told there was nothing I could do about. I've also had problems where vodafone have completely forgotten to send me bills. But I've just sucked it up and waited till my contract was up. Yesterday I was told that to switch from vodafone to another provider I needed my account number from vodafone. I was told that I could just walk into a vodafone store and they could just write it down for me since I didn't have a bill on me. I walked into the store and was told that I had to call customer care myself to get the account number. The staff in the store were not busy, the few customers in the store were all being looked after. And they had 5 staff members on and could have spent the 30 seconds looking it up on the computer, but i didn't question it and I thought whatever I'll call 1555. Luckily I only waited two minutes to speak to someone, but when I asked for my account number they refused to give it to me. They asked me why I needed it, I told them it was for business. Like I need to give a reason - it's my business.
They put me on hold, a minute later came back and told me they were putting me on to their supervisor. I was put back on hold, finally someone came on and again I asked for my account number. This went on for about 5 minutes. They were stalling and refusing to give it to me. I was trying to be polite, but I was so frustrated by this point. All I wanted was my account number - I couldn't believe how hard it was to just tell me. When I explained again that I needed it for business, that I was moving to another network they reluctantly agreed to give it to me if I would stay on the phone for another two minutes afterwards to go over a new plan or network problems. The person finally gave me my account number and I repeated it to confirm. They then started to go into their spiel to keep me on the network so I quickly interrupted and thanked the person and then hung up before they could say anything else. WORD TO THE WISE: because I was very unwise, If you need to change service providers, take a bill with you so you already have YOUR information on you and don't have to deal with vodahell!
11 Sep 2011 11:00:24 AM: I am having this same problem porting to another provider...seems I am not the only one being told by Vodaphone to "port" elswhere.... where do they get the right to order this action.....
11 Sep 2011 09:50:27 PM: From the UK, SAME BLOODY PROBLEM! The staff even went to the extent of accusing me of racism when I complained about their call centres in India & Egypt being ineffective! I lost a family member in a tragic loss and no one was able to contact me because VODAF&(* wasn't providing the services they should be. Just spent an hour on the phone with them, my Sunday morning is ruined and SO UPSET! Can we please do something about this? Is their any one that can help??? Frustrated to the point where a grown man may cry!
12 Sep 2011 01:25:14 PM: Hello,

I used to work in a "Port-In Department" for a DIFFERENT service provider - definitely not VODAFONE, and in case a customer would like to transfer a number that they used to have from their original service provider - and in situations wherein we already have the customer in our line, but doesn't have the Billing Account Number - we normally initiate a call out to their service provider. Explaining the situation and what we need from them. As long as the number pass "eligibility for transfer" the original service provider should (at all times) provide us the account number (provided that I/we can verify the account from them - the PIN/Password or even the last four of the SSN on the original account) this is actually something that FCC allows, since that information in needed in order for the number to be switched to a new carrier.

But you are also right. As long as you have a print out of your billing statement then there must be no problem locating that in the bill itself. That information is normally supplied in the print out.

But just to clarify one thing. Please remember that NOT all numbers from your original service provider can be transferred to a new carrier. That is why we always perform - Number Eligibility Check. For example your number with Vodafone is 111-222-3333 and you wish to use that number with the other service provider, as long as the number is eligible to be transferred over then you're good. But let's say the new carrier supports 111 as the area code, but then doesn't support the prefix or the rest of the numbers then unfortunately the request will not push through as the system won't allow us to submit the ticket for the number to be carried over.

14 Sep 2011 01:21:28 AM: I am from australia; point isn't if the call centres are in india, phillipines, or monaco....they under pay those people, train them to scripts and they don't understand the same way people from the same language talk...if you can't afford to be here and hire local people for customer service **FU*K off from here
16 Sep 2011 06:16:23 AM: I don't think you need account number. You just need your existing mobile number to transfer to another provider. Make sure you have ended your contract with "vodafaulty".