Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19414 Someone from VIC thinks vodafone is pocket wifi is rubbish at 11 Sep 2011 10:28:12 PM
Iam located in Burwood Vic 3125. Have not had mobile internet since 6/9/11. Its now 11/9/11 and still no service. On the phone with customer service 3 times for a duration of 30 minutes at any given time. After all that and 3 phone calls later I am informed that there are network upgrades for pocket wifi service! During upgrades customers in my area will experience problems with this service. I was told that the time frame is indefinite for my service to be reinstated?! I was told to keep trying the service daily to see if my service comes back on. Cancelled my pocket wifi service as
of 11/9/11. Not good enough vodafone. I have a business to run! Signed up to a naked adsl service with iinet with a modem/router. Despite the great deal with iinet I am still out of pocket because of voda. I changed my mobile service from voda to Telstra and havnt looked back since and have been very happy despite Telstra being more expensive. Vodafone you are failing your customers rapidly! Get your act together! Telecomunictions giants can go broke too!
of 11/9/11. Not good enough vodafone. I have a business to run! Signed up to a naked adsl service with iinet with a modem/router. Despite the great deal with iinet I am still out of pocket because of voda. I changed my mobile service from voda to Telstra and havnt looked back since and have been very happy despite Telstra being more expensive. Vodafone you are failing your customers rapidly! Get your act together! Telecomunictions giants can go broke too!