26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19425 Someone from NSW thinks vodafone is Shouldn't even be allowed to conduct business in Oz at 13 Sep 2011 07:58:52 PM
So i called vodafone to ask some questions about my bill...and we all know they have the "call back" feature...whereby instead of holding on to the phone while being placed on hold, they'll call you back when your call is ready to be taken...nifty idea i thought.....well it would have been if it was used properly!
So i decided to use this option, and was told by the bloody annoying automated message i'll get a call back in 2-5minutes.
So i receive a call back after 2 minutes, "good start" i thought to myself. WRONG. I have been on hold for the past 26 minutes, and still going!
13 Sep 2011 08:11:42 PM: 42 minutes and counting...
13 Sep 2011 10:42:08 PM: keep counting.
14 Sep 2011 06:39:00 PM: keep pressing the # key rather then the options, it directs you straight to an operator