26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19431 Someone from NSW thinks vodafone is They would fail at failing at 14 Sep 2011 05:41:54 PM
Where to start?

First they quote me a international data usage rate that is 100 times (not exaggerating) more than the data rate actually applied. Spent two weeks complaining to their call centre that there is a difference between 0.008c and $0.008 per kilobyte.

Went through the ombudsman and Vodafone finally reluctantly agreed that they made a mistake. I stated that after all the time wasted I wanted to cancel my contract without penalty. Was left a message to call them about this additional request and provided a number to one of their customer resolution team members. Every day for the last 2 weeks I call that number and am advised that this so called Sarah is on the phone. In total I have left 4 voicemails and 10 text messages. Have even gone through the pain of dealing with the call centre just so they can send an email to Sarah to call me... still nothing...vodafone sucks