26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19441 Someone from QLD thinks vodafone is uber at 16 Sep 2011 06:43:12 AM
I bought a Voda SIM in the UK to use on my UK-Europe trip. Put 20 pounds on the phone in Italy, and it magically disappeared 2 days later although I only spent 4 pounds of it.
Rang Voda who confirmed that they didn't know where the credit had gone, and only gave me 10 pounds back.
I used 2 pounds (roaming internet) and lo and behold, all my credit magically disappeared.
Called Voda -again-, put on hold for 10 mins (paying roaming costs off my partner's phone as mine has no credit with which to call!), and told that the reason is still unknown to them and they won't give me any credit as it'll probably disappear again.
Refer my case to the faults team who might resolve in a couple of weeks but will be unable to call me as I'll be back in Aus by the time they fix it...
In the meantime I'm stranded with no map or internet or credit to call/text, and Voda refuse to help further.