26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19473 Someone from WA thinks vodafone is Arrogant at 19 Sep 2011 03:57:46 PM
I have been with 3 for a number of years and have always acknowledged that their coverage is not good outside of major cities...........but that is not my complaint. 3 have always been first class on customer service and could be relied upon to assist where possible and advise if there was a problem. I had chosen for my personal mobiles (which included the wife and all the kids as well - 5 services in total) because i had had difficulties with billings in the past with Vodafone and it took me a year to get my name off a "bad credit" listing that they had instigated.

Imagine my dismay when i discovered that 3 was now part of Vodafone. Still, have to give everyone a second chance..............

Now, my eldest son was sent a message regarding upgrading his phone (it comes out of contract in 3 months) and the same week we all received notification that 3 was now part of Vodafone "officially". He decided that it was time he had his own account rather than using mine so we needed to transfer ownership and then he could upgrade to a new phone.

I called 3, explained the situation and they told me no problem but that the new phone would be with Vodafone as they were now all one Company. I asked about the ownership transfer and was told that it should be fine and could be done by phone but would be easier "in-store". Knowing all the ID problems normally associated with transfers I thought, yes in-store would be easier.

We arrived at the recommended store (Innaloo, WA) and noted the big new signs with 3 and Vodafone on them but also noticed a large queue.......but that is normal so we queued for approximately 30 minutes. The somewhat harrasses sales lady finally spoke to us somewhat rudely and we explained what we needed to do. We were then informed that they would not do it in-store because it took too long and because they were a Vodafone store and not a 3 store. No amount of arguing would help and we were told to call 3 and do it on the telephone. We were also informed that Vodafone and 3 are seperate Companies.

After an exchange of words we got the message and went outside the store and called 3. I explained what had happened and was told that the gorl in storw was incorrect but as we were on the phone they would do the transfer there and then. It took about 30 minutes in a noisy shopping centre but we got through it and the changes to ownership were made.

Needless to say, I was still a little upset with the store so i went back in (queued again) and complained to the Manager saying that i wanted to lodge a complaint. She listened then told me that the sales assistant was correct and that they did not have to deal with the issues from 3. Apparently all the stores had complained about having to deal with ownership issues from 3 and that 3 was supposed to be a seperate Company and all changes should be done on the phone. Again, apparently they had been told that a memo had been sent to all phone staff advising them not to direct 3 customers to stores!!!!

I explained that I had spoken to three different operators at 3 over the past week and that they all appeared unaware of it. I was told that it was not her problem and to take it up with 3.

Fortunately we only have 3 months left on the Contracts.............good to see that Vodafone have not changed and are as inept and unhelpful as ever. I am never going to recommend them to anyone, and cancel all services at the end of Contract...........I suggest that all 3 customers do the same thing......Vodafone will muck you around, overcharge you and be down right rude to you if you dare question them.
20 Sep 2011 08:17:48 PM: That's a shocker, if you can't put up with it for another three months then you can probably get out of your contract without having to pay. You'd have to lodge a complaint with the TIO which would take about a week after your initial complaints to Vodafone. Otherwise, all the best with a new carrier in 3 months. Goodluck!

Vodafail.com Moderation Team