26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19483 Someone from NSW thinks vodafone is shocking at 20 Sep 2011 04:50:09 PM
Well Adam, I have a suggestion for your 'suggestion box'.

I think you should create a similair website but for Qantas. Vodafone and qantas today have caused more stress than I can remember.

My parents who are in their 80's were flying back to South Africa today there flight was delayed due to strike and then due to engineering problems.

I have had so many drop outs today that my mother had a full blown panic attack as me calling her back all the time just stressed her out.

We are not going to see eachother for 3 years now and this is the way we had to say good bye.

Shame on you qantas and vodafone!!!
20 Sep 2011 08:35:34 PM: That's pretty sad, thanks for the suggestion. I started this website because everyone was having problems with Vodafone and the company wasn't listening. It was affecting a lot of people and I personally had enough so I used the skills I had and dedicated a couple months full time to the cause. Everyone's stories raised a lot of awareness and resulted in Vodafone announcing some big changes (which they are still working on delivering).

More than just this nice little website is the fact that I had a real story that was representative of so many people struggling with Vodafone at the time. Your story is one of the most important things and I hope that the stories and support on this site provide the inspiration to stand up against Qantas. If the story is your own then you have to use your skills to demand action, neither I or anyone else can do that for you.

I've written a bit about using your skills to solve problems here: http://blog.mijura.com/post/8410590257 but you are welcome to get in touch with me if you have any questions.



Vodafail.com Moderation Team
21 Sep 2011 12:23:40 PM: OMG I have to fly Qantas twice a week for work and I could provide endless input of things that have gone wrong! I keep nagging our travel department to switch to Virgin flights, but being a cheaper airline they can't get the same service from the bookings side of thing. I am SO OVER them and the torture of flying with them, guessing what's going to go wrong next. I have had flights delayed with no notification, damaged and lost bags and being a Platinum member you think when I complain I would get a response within a resonable time period, but no. I'd had more than a month of waiting.