26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19512 Someone from NSW thinks vodafone is Mobile broadband...leave it to 3 to provide the service! at 23 Sep 2011 10:24:57 AM
I have 3 mobile broadband for just over 2years now.
Its been great, fast service, fast downloads etc i couldnt find a fault at all, but literally in the past 4 week, the service has dropped, there is signal but pages wont load, i find myself pulling the modem out and putting it back in (restarting basically) for it to only work for another hour and the same thing all over again.
From what i hear, voda is in its final stages for taking over 3.
Im on the month to month basis, so once uni is finished, so will my need of the internet.
another thing, my sister has the same modem / service as me, she received a email from 3 / vodafone saying here is an additional 5gb free per month (Her broadband is soooooo slow!! it took over 5minutes to play a 30sec youtube video)
I didnt get that email!
I am a loyal customer, paying bills as soon as i get the email, every month i had excessive charges, i didnt complain as i thought, fair enough i need to download text for uni, but please, taking advantage of a student is not fair especially if i was not at home for 3weeks and i still got overcharged for something i didnt use.
Enjoy your last 2 months of theft vodafone!!
ill cancel both my and my sisters internet service's soon.
25 Sep 2011 11:09:28 AM: me again, lastnight and today there is heavy rain here. the signal is weak, poor, patchy....you name it. the vodafone signal cant be that weak that water disrupts it!! can it be?