26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19516 Someone from NSW thinks vodafone is No Coverage at 25 Sep 2011 09:09:01 AM
Hi There

I have not had network coverage for 2 days now (Sat 24th Sept and Sun 25th Sept). I have looked at vodafone website via your link to see if there is any upgrade in our area but there doesn't appear to be.

As you can imagine the massive inconvenience this is to me especially as my phone is my only means of contact as we have no landline.. plus, I have a little 15 month old boy and fear that if i need to make an important call for help to loved ones I cant.

We live Brooklet NSW which is 15 mins from Byron Bay.. never really the best place for Vodafone reception with odd days here and there with this same issue of no coverage, but still I am mostly able to pick up reception in a few key spots around the house.

Not sure what I can do. Ideally I would like to get out of my plan which i have about 6 months left to go. I feel I should be able to break my contract because they are not keeping up to their end of the deal.

What do you think?

Kelly
26 Sep 2011 11:38:17 AM: Hi Kelly,

If you are still in your contract you should make a complaint to Vodafone directly and let them know you want to leave your contract. If they don't let you or say that you have to pay an exit fee then you can complaint to the TIO (details on the how to complain page). The TIO will then have someone else from Vodafone contact you within 10 days with a better solution. Goodluck!

Vodafail.com Moderation Team