Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19544 Someone from SA thinks vodafone is 100%FAIL at 29 Sep 2011 03:13:31 PM
Signal dropouts all the time. 2 weeks ago got call from sales guy who wanted me to renew. Told him about my poor dropout history and how their customer service people always wanted to reassure me that the service had been improved in my area. He told me that the customer service was overseas and they didnt know the local situation (impressed me no end). Told me that there is an upgrade schedule to June next year. (great just great). Within a couple of days i received a Huwai wireless transmitter in the post so I can share my connection within the house. Wan$ers dont realise that you have to have a connection before you can share one. Counting down the days till I go across to Telstra