26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
19640 Someone from VIC thinks their gain is Sexual at 10 Oct 2011 06:52:14 PM
Hah! Sexual, got your attention, eh?!

For the past 3 years, I have been committed to 3THREE and Vodafone. I'm not sharing a story about how I quit my contract early, or how I can now sit on the toilet and stream HD porn to my phone without massive lag (and yes, when I was doing this with 3THREE, I was experiencing the 'peak' of the 'broadband zone'). No. Instead, I am sharing a story about how the switch between 3THREE and Voda is now saving me money.

I have also taken into consideration that the plan inclusions that I was on with 3THREE and Vodafone were quite aged (therefore not that great), but I'm still saving money nevertheless.

I was on the 3THREE $49.00 cap ($350 calls, 250mb data, +$15.00 unlimited SMS) ... Totalling $64.00 a month. Pathetic, I know.
I am now on the Telstra Freedom connect $49.00 BYO cap ($550 calls, 1.5GB data, Unlimited SMS).

A total difference of $15.00 a month, where Telstra has given me an epic deal!

But here's the catch to my 'saving money' statement. If you walk into a Telstra store and ask what Roaming charges are in Australia, they'll look at you funny. Yes, that's right... there is no such thing as a roaming charge with Telstra.

For 3 years, I've been dealing with 3THREE's roaming charges. Not once did I get a bill that was actually $64.00. They were always at least $80.00. Why did this happen, you ask? simple, it happens because smart phones like to connect to the internet periodically to keep you informed. They're not smart enough to know if you're roaming, and it shouldn't be your job to ensure that your cellular data is turned off whilst in a Roaming zone.

I've been with Telstra for 2 months though. Not once have I even come close to using my download limit, or go over my cap. I'm one very happy camper. On another note, I very much DO NOT miss the 'No Service' bar on the top.

Another short mention on the Customer Service, yeah... go to Telstra, they'll do absolutely everything for you.. They even told me to do my shopping whilst they slave on the phone for me to fix a minor issue in my contract (which believe it or not, was my fault). 3Voda just shooed me off with some Indians number.

However, in all this gain.... I have only one issue.
I now notice that every time I have a bat, I'm finished a fair bit quicker. Hmm. Odd. :P
6 Dec 2011 09:29:51 PM: You might want to read your phones manual, there is an option to turn roaming OFF on every smartphone.
29 Dec 2011 10:46:13 AM: and voda has no roaming either, the roaming thing was because of three's agreement with telstra.