Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19660 Someone from VIC thinks vodafone is not honouring original online contracts at 11 Oct 2011 08:40:52 PM
I bought my HTC Legend on a $45.00 per month plan. The advertisment online assured that you would get free calls, sms, msm anywhere in Australia, mobile or landline. You also got 1Gb data per month for the term of contract (2 years) plus 1Gb per month, on top of the other one, for the duration of one year. That meant the first year you would have 2Gb data and 1Gb for rest of the term of contract. I rang after month one because I was overcharged by 10.00 and the 2Gb were not working, neither was internet and other features of the phone. I was told that I needed to ring for the features to be activated. I kept calling every few weeks to describe my frustration with the their service or lack thereof. I still had not received my 2Gb of data nearly 5 months later and was still charged 54.99 instead of 45.00. What the??? Eventually they asked for a copy of my contract that stated I was to receive 2gb of data. I looked but found no such confirmation from Vodafone. This is their practice...to not honour the advertisement in a contract to you. So when you sign up online, your last page does not include the 2gb of data. So to cut to the chase, one of the times I rang and asked for my 2 gb to be set up, they began to charge me an extra 10.00 for the privilege. I continued to complain until I told the manager, at the other end of the phone line, that enough was enough. I would see what the ombudsman would have to say about the matter. After much argument, 2 hours, later the manager agreed that I should have the 2gb for free for 1 year and then go back to 1 gb for the next 12 months. And that's only because I perserved. My son and husband both bought similar deals and do not have their 2gb of data, though I believe they have accessed the Internet since the 4th month of having the phone. Vodafone is cagey about putting things in writing and they still haven't done so for me. I look forward to the next sparring match with the poor sap on the other end who will try to excuse the company despite believing the customer is right.