26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
19696 Someone from NSW thinks vodafone is at 16 Oct 2011 11:40:42 AM
The general mess with voda aside, I have a consumer-rights-related question. The Samsung Galaxy S II on $45 cap plan also had $15 extra monthly charge. I signed up for it. Within a month that $15 extra gradually went to 0. So, it's the SAME plan with price changes.

Am I entitled for price adjustments for the remaining billing periods?

(I know that in Europe and USA I would be able to even have a rebate percentage for past billing periods, the remaining billing periods would be adjusted without questioning upon the very first request.)

Thanks in advance for the advice.
16 Oct 2011 02:05:26 PM: You'd have to speak with Vodafone and see what their response is. Generally when you purchase a plan/phone, the telco buys the phone for a fixed price and then spreads the cost out over 24 months. Chances are they removed the handset charge because the price they were buying the Galaxy SII for was reduced significantly as well (and they passed those savings on to new customers).

That said it did happen within less than a month and that's pretty unlucky. Usually companies have a month or longer of grace period in the event of price drops. So probably just give them a call and explain how you just purchased it and see what they say (no harm in trying). Goodluck!

Vodafail.com Moderation Team