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Adam Brimo
Share Your Pain
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19763 Someone from NSW thinks vodafone is Quite at 23 Oct 2011 10:02:18 AM
I am currently trying to transfer my mobile number from my prepaid account to my new postpaid account. I thought this would be very simple as both accounts are with Vodafone. I just spoke with a call centre worker and it was so frustrating. He had a strong accent so I had to keep asking him to repeat himself, plus he couldn't understand me and kept asking me to repeat myself, then he said the line was bad and he couldn't hear me (I was calling from my Vodafone mobile!!!)
After a while, he told me that the account had been transferred from prepaid to postpaid, but the way he phrased it made me think that he had just converted my prepaid account into a postpaid account, rather than transferring my mobile number to my existing postpaid account. The call cut out before I could clarify this with him.
I am really frustrated - I understand that Vodafone uses foreign call centres to keep costs down, but onshore centres would be so much better. The most important thing you want out of a call centre is ease of communication between the call centre employee and the client - onshore centres would help with this.
After a while, he told me that the account had been transferred from prepaid to postpaid, but the way he phrased it made me think that he had just converted my prepaid account into a postpaid account, rather than transferring my mobile number to my existing postpaid account. The call cut out before I could clarify this with him.
I am really frustrated - I understand that Vodafone uses foreign call centres to keep costs down, but onshore centres would be so much better. The most important thing you want out of a call centre is ease of communication between the call centre employee and the client - onshore centres would help with this.
Vodafail.com Moderation Team