26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
19784 Someone from NSW thinks their gain is Great result at 25 Oct 2011 10:29:27 AM
I was recently persuaded to move from 3 to Vodafone after two years of great service (I know people have complained about 3 on this site, but my experience with them was faultless), but having made the move, I found that data is unusably slow on 3G with Voda, whereas with 3 it was very quick.

As a result I have successfully negotiated my way back onto 3, and I couln't find a thread explaining how to do this, so I thought I'd share how I painlessly did it (it took me one initial call and about 10 minutes to get the process underway). Please note, this was within 14 days of initially transferring to Voda on a 24 month contract, with an iPhone 4s handset.

How to transfer from Voda back to 3...

1. Call 1555..
2. Say nothing to Lara (Voda's automated system) other than 'disconnect' no matter what question she asks you. Make sure you input your PIN when prompted. You will go straight through to a human!
3. Explain that your data has become unusably slow since moving to Voda and you wish to move back to 3. They will want to troubleshoot it with you or try to get you to speak to tech staff, politely decline, and explain that 3's data speed was impeccable and that the only outcome you will accept is being transerred back to the 3 network (be firm, but be nice!). The operator will put you through to a specialist team who will simply action your request. They put a note on your account stating you will be moving to 3. You then go to a Voda shop and pick up your new 3 SIM (they will see the note on you account).
4. Put new 3 SIM in phone. You will remain connected to Voda until the transfer team call you within 24 hours to confirm transfer. Within 48 hours, your phone will switch over to 3.

The above worked for me faultlessly, but if you need to take things further, having spoken to Voda without success, contact the Telecommunications Industry Ombudsman here... http://www.tio.com.au/

Hope this helps some of you out there.

25 Oct 2011 10:04:27 PM: Thanks for sharing how you did it, that's great for other people to know. Hopefully Vodafone improves before the end of the year though as they are migrating everyone on 3 over to the Vodafone network. Currently the 3 network switches between 3 and telstra towers, at the end of the year (I think) that will change to Vodafone.

Vodafail.com Moderation Team
3 Jan 2012 05:46:50 PM: Any more news as to when the 3 network will no longer roam on the Telstra network?