Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19789 Someone from ACT thinks vodafone is Vodafone lost my order at 25 Oct 2011 02:59:42 PM
I ordered an iphone 4S nearly 2 weeks ago (estimated delivery time was 2-4 days). I received a text with an agreement number on the day I ordered. I called yesterday to ask where my phone is and was told that the agreement number I was given doesn't exist and no order has been made. The order was then put through again but I have been told that they are out of stock and don't know when more is coming in. Also wasn't offered insurance when I made the order and now they refuse to add it even though they haven't even got a phone to send me yet. I find this insane and the worse it gets, the less they seem to care. I am migrating from 3 to vodafone with my iphone order, starting to think I should have gone with another provider. This new network had better be good!