Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19809 Someone from NSW thinks vodafone is Vodafone made me cry at 26 Oct 2011 10:31:08 PM
I dont know if any of you have a similar story, but with Vodafone (Vodafail) i wont' be surprised if others have the same story. But to cut long story short
For last 4 months Vodafone is sending me warnings that my account is overdue. When i tried to call vodafone several times to clarify the issue and prove that Vodafone is deducting payments from my Credit card and i have proof of that (SMS messages, Credit card account, bank confirmation trasnaction numbers and Vodafone "Payments recieved" emails !!) so what is happening? please someone tell me, when i try to call their billing team, i get answer from their call center in India and the guy on the phone says "Your account is overdue" and I tell him then who is collecting the money? It is going to a vodafone account, and he answers "Your account is overdue"... after all this is Vodafail the company that seems to be run by monkeys. Today i had enough and i lodged a complaint to the Obudsman. I hope that this company will loose its license to provide service in Australia, I am not sure how many more customers are getting ripped off here!!
For last 4 months Vodafone is sending me warnings that my account is overdue. When i tried to call vodafone several times to clarify the issue and prove that Vodafone is deducting payments from my Credit card and i have proof of that (SMS messages, Credit card account, bank confirmation trasnaction numbers and Vodafone "Payments recieved" emails !!) so what is happening? please someone tell me, when i try to call their billing team, i get answer from their call center in India and the guy on the phone says "Your account is overdue" and I tell him then who is collecting the money? It is going to a vodafone account, and he answers "Your account is overdue"... after all this is Vodafail the company that seems to be run by monkeys. Today i had enough and i lodged a complaint to the Obudsman. I hope that this company will loose its license to provide service in Australia, I am not sure how many more customers are getting ripped off here!!
27 Oct 2011 11:02:22 AM: as hard as it sounds we do need to VF to keep their lic if they loose it we will start to pay more for our services. with telstra & optus controlling the market it will be as bad as supermarket & we all know what they have done to fuel.