26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19831 Someone from QLD thinks vodafone is Obnoxious treatment of potential customers! at 29 Oct 2011 01:30:21 PM
My 81 year old dad received an unsolicited sms message on his Telstra mobile purporting to be from "Auvodafone" - no sender's number supplied, on 27.10.11 stating $136.50 owing on account no. 635312466 has been sent to your email address - due for payment of 15 Nov".
Dad doesn't have an account with Vodafone. I emailed them just now (29.10.11,13:14)& immediately received an automatic reply email stating "due to higher than anticipated volume of email enquiries, we are currently experiencing some delays in email response" then advertising how to port to their company! At the bottom of their reply, it says "status: solved"!!
Bizarre that they can claim to have solved a query from a live human being using an automatic response! We're assuming the sms is spam. Can they somehow interfere with credit ratings if dad ignores the message? Thank you for your site - it's a great play-on-words name too!
Pam Topham
18 Nov 2011 01:53:30 PM: This sounds like a phishing scam and the source of the sms was probably not vodafone. It is possible to send text messages from some services with it being from almost any text.