26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19833 Someone from VIC thinks vodafone is Can't even do a simple number change! at 29 Oct 2011 04:09:46 PM
Recently, I requested a number change with Vodafone. I am currently on a prepaid plan and I know that it costs $19.95 to have a number changed. I am also informed that when requesting this kind of service, a customer can request for their desired number format e.g. 61449599*** (left three asterisks at the end so that the system can generate a good mobile number.) 8/11 customer service reps that I have spoken to in the last few days say that this is not possible and I would have to pay $275 plus $19.95 if I want my new number to be a specific format. The other three customer service reps knew what to do and advised me that the format mentioned above was perfectly acceptable. Vodafone, I cant believe your'e trying to sell me something that nearly costs $300 for a simple number change that should cost $19.95! :(