26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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19861 Someone from QLD thinks their gain is good result at 3 Nov 2011 11:20:10 AM
Vodafone were very slow to connect my new phone when transferring from 3 to voda. I complained and asked for my contract to be cancelled.
After a series of emails with vodafone they would not cancel my contract but did offer me two months free. I escalated my complaint to the TIO and it took one day and two more phone calls for Voda to agree to cancel the contract.
I guess it shows that the little guy can win sometimes.
I fully recommend to anyone else with a dispute with voda to make their complaint directly in writing and give them the opportunity to reslove the problem first. The TIO should be the second step.
Thanks to this website and the TIO I got the outcome I wanted.
Vodafone is still terrible though.