26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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19869 Someone from NSW thinks their gain is I'm out of my contract! at 4 Nov 2011 07:41:53 PM
After initial contact earlier this year (May) about reception issues and a 1 HOUR fight on the phone today, I have been released from my contract 8 months early and I am neither sending the handset back nor paying ONE CENT for it. Today was the most infuriating hour of my life. It came to the point where I said "If you don't agree to release me from my contract in the next 30 seconds, I will hang up on you and call Fair Trading/Communications ombudsman". The CS representative even offered to 'gift' my contract to a friend, asking for their address so he could check coverage at their house???? WTF????? I give my friends quality gifts, not crappy ones! Are they serious? Anyway, I'm outta there - now just trying to unlock my iPhone and start fresh. Most hellish customer service experience I have EVER had.