Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19881 Someone from WA thinks vodafone is Very fail at 6 Nov 2011 12:27:16 PM
In July 2011 Vodafone advised that they are upgrading existing towers as well as building 2 new towers in Ellenbrook and that the completion was due in August 2011. In August that goal was revised and the new date was October 2011. It's November now and there's still no changes, no improvement [my benchmark is the Ellenbrook Shops, in front of the SC the coverage is as bad as in my house].
Called them to discuss the situation and if they can give me more precise answer when the upgrade will finish. The bloke promised to personally call me back the following day. At least I didn't believe him.
Called them to discuss the situation and if they can give me more precise answer when the upgrade will finish. The bloke promised to personally call me back the following day. At least I didn't believe him.
They said , they will send me a pre paid satchel to send my handsets to them and ring them to advice the post ref number and they will organise the cancelation.
BUT..............iti am still waiting for the prepaid satchel to arrive.